Vermont Health Connect Member Payment Information

For the following updates and changes for your health plan, please contact Vermont Health Connect at (855) 899-9600.

• Enrolling in a health plan to qualify for financial help
• Demographic changes, such as name and address
• Updates to household income and size
• Subsidy information
• Changes/Corrections to your account (cancel, add/remove family members, effective date)
• Changes to your premium rate

Vermont Health Connect updates and changes for enrollments, premium rates, subsidies, and member information take 3 to 5 business days for Blue Cross VT to receive.

In order to activate your health plan, you must make your first month's premium payment. The amount of your first premium payment will be provided from Vermont Health Connect or from the Letter of Confirmation sent to you from Blue Cross VT.

Important Note: A confirmation number is needed in order to make your payment. When we receive your enrollment from Vermont Health Connect, we will send you a letter that provides your pending ID information and instructions on how to pay your premium to activate your coverage.

• Your premium payment can be made 72 hours after enrolling with Vermont Health Connect. Payment must be received by the end of the month that your first invoice was sent, or enrollment will be voided.
• You can make your first premium payment electronically through our Initial Payment option and use your VHC ID or Confirmation Number.
  • Or you can mail your premium payment to:
    Blue Cross and Blue Shield of Vermont
    PO Box 105
    Brattleboro, VT 05302-0105

Your Blue Cross and Blue Shield of Vermont member ID card and your health plan Outline of Coverage will be mailed within 10-14 business days once your first month's premium payment has been processed.

Make Initial Payment

To make a payment to your account, you will leave the Blue Cross Vermont website and enter M&T Bank's online payment site. If needed, follow the directions on the page for creating an account.

• Invoices are mailed at the beginning of each month, with the payment due date of the 26th of each month. Invoices are for the upcoming month of your health plan benefits – i.e., your June premium will be billed in May and is due on May 26.
  • Note: If your policy’s effective date is prior to the upcoming month, we will invoice multiple months of premium in your first invoice. For example, if your policy begins in May and we send your first invoice in May, your first invoice will include both May’s and June’s premiums.”
• A paperless option is available online. You must receive your first invoice before enrolling in the paperless service.

We offer several convenient ways for making your premium payment. You will need your Blue Cross and Blue Shield of Vermont invoice, the recipient ID number found on the invoice, and your payment information (bank account, credit card, or debit card) to pay your bill online.

• Online payment website (monthly automatic recurring payments and one-time payments)
  • Use your checking account, credit or debit card for payment (Visa, Mastercard and Discover accepted)
  • Only bank accounts can be used to set up automatic recurring payments; you must create an account for the online bill payment site to set up automatic recurring payments.
  • Please note that monthly premium payments cannot be accessed or made through the Member Resource Center. Members must use our online payment website through M&T Bank.
• Automated phone system using your credit card (Visa, Mastercard, or Discover) by calling (888) 675-1386
• By mail, following the instructions on your invoice:
  Blue Cross and Blue Shield of Vermont
  PO Box 105
  Brattleboro, VT 05302-0105

Make an Online Payment

To make a payment to your account, you will leave the Blue Cross Vermont website and enter M&T Bank's online payment site. If needed, follow the directions on the page for creating an account.

• Log in or create an account with M&T Bank
• Select the gear image in the upper right corner of the webpage; when this menu opens, choose Profile Settings
• Select the Notifications tab
• Then select the Paperless Billing button