Blue Cross and Blue Shield of Vermont Contact Us

Reminder: Blue Cross VT does not issue new ID cards annually. New ID cards are only issued to new enrollees and to members that have changes to their health plan policy. All other members should continue to use their current ID card for health care services.

Our Blue Cross and Blue Shield of Vermont team is available to help you understand options, answer your questions, and get the coverage you need from one of our health plans. Let us know how we can help you!

Main Office

Our office is open for in-person services on Wednesdays. If you need to schedule an appointment for another day, please contact the applicable services area at the toll-free number provided below.

Call: (802) 223-6131

Customer Service

For questions or more information about your current benefits, coverage, or to receive a copy of your benefit documents, contact our Customer Service team. 

• Hours: Monday-Friday from 7:00 a.m. to 6:00 p.m.
• Call: (800) 247-2583
• Email: Log in to your Resource Center account to send a secure email. If you are not yet a customer, please call our team at the number above.

Billing Support & Services

If you have a billing question about your Individual, Two-person or Family plan, call (888) 320-9798.

If you have a billing question about your Medicare Supplemental plan, call (800) 625-6406.

We offer several convenient ways to pay your bill - learn more.

Consumer and Business Support Services

For those currently enrolled in a Medicare plan, or those looking to enroll in a individual/family, small group/organization or Medicare plan, contact our Consumer and Business Support Services team.

• Hours: Monday–Friday from 8:00 a.m. to 4:30 p.m.
• Call: (800) 255-4550
• Email: consumersupport@bcbsvt.com

Large Groups and Businesses Client Solutions Team

To learn more about our large group plans and funding options, contact our team.

Khifer O’Connor
Email: oconnork@bcbsvt.com 

Looking to contact another department - view our full contact list

Our Office Location and Mailing Address

We are located at 445 Industrial Lane, Berlin, Vermont.

Mailing Address
P.O. Box 186
Montpelier, VT 05601-0186