2020 Annual Report
![family with maple syrup jar](/sites/default/files/styles/320x140/public/2021-10/family-maple-syrup.jpg?h=eeefdc62&itok=rSlB-ejI)
![Customer_service_image Customer Service Rep](/sites/default/files/2021-09/Customer_service_image.jpg)
Keeping Vermonters Safe and Connected through COVID-19
Over the past year, we have learned from and faced the unknown of a global pandemic. As Vermont’s only local, non-profit health plan, we remained committed to the health of Vermonters, outstanding member experiences, and responsible cost management for the people whose lives we touch.
![Joyce, Blue Cross Member](/sites/default/files/2021-09/Joyce-annualreport_0.jpg)
Customer Service with Heart
"She told me, ‘I am going to take care of you.’ And she did. She did everything. She talked to the doctor’s offices; she faxed the forms. She got all of the information I needed..."
![Vermont Country Store Vermont Country Store](/sites/default/files/2021-09/Photo_VCS.jpg)
A Data-Driven Approach to Health
"Looking at claims and crunching numbers may not sound that exciting, but it’s the foundation for creating initiatives that are well-aligned with the true health needs of our employees."
![Joanna Reynolds-annual report Joanna Reynolds](/sites/default/files/2021-09/Joanna-annualreport_0.jpg)
Simplifying Health Care for Retired Vermonters
"It’s extremely important to have good, affordable health insurance in retirement. It gives me the peace of mind to travel. It also gives me a little extra cushion in my budget to do things I want to do..."
![Twincraft-annualreport Emily Fitzpatrick, Twincraft](/sites/default/files/2021-09/Collaborating-annualreport_0.jpg)
Collaborating on Good Health
"The idea is to remove barriers and provide wellness-based care to all employees. We wanted something that would benefit everyone regardless of whether they work in manufacturing or marketing."
Annual Financials
An overview of the 2020 financials
- As Vermont’s local, not-for-profit health plan, your premium dollars stay here in Vermont.
- Our non-profit status and operating efficiency means 87-90 cents of every dollar of premium goes to paying health care costs for our members.
- By focusing on continuous improvement and cost management, we have held per member per month administrative costs nearly flat over the last ten years.
- Blue Cross and Blue Shield of Vermont and our affiliates paid more than $1.1 billion toward member care in 2020. That is over $90 million on average each month paid to hospitals and providers on behalf of Vermonters.
- Member reserves are $103 million as of the end of December 2020. These reserves are required because we pay for health services needed by Vermonters, no matter what.
- That surplus represents approximately $540 for each member, which equates to one emergency room visit per person.